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- Should I create an account?
Yes, creating an account is necessary to book a bag in advance and agree to the terms of our waiver. We also require an emergency contact in case anything should happen to you.
- What should I wear?
Wear what makes you most comfortable but you will be sweating, ALOT. We encourage everything from tank tops and sports bras to old school grey sweat suits!
- Do I need to bring gloves + wraps?
We have a large inventory of SBX custom gloves to rent for $1.00 and branded Quick Wraps to purchase for $4.00. Our rental gloves are constantly replaced once they begin to wear. We pride ourselves on cleanliness, so chances are you’ll be using a new (or newish) pair. Our wraps are specially designed for maximum wrist support and knuckle protection without the hassle of traditional wraps. We encourage you to keep the pair you purchase for future use.
- Do you allow open workouts?
We only offer scheduled classes and private training sessions. If you arrive in person we can get you on the list for next available class opening.
- Is there an age requirement?
Anyone under 18 will need to get a parent or guardian to sign a waiver in person; however, children under 12 are not permitted at this time.
- When should I arrive?
We recommend arriving 20 minutes before class is scheduled for newcomers. There’s nothing worse than feeling rushed when class is starting. Please try and arrive for check-in at least 5 minutes before class and note that your bag will be given away promptly at the start of class to waitlist clients. If you are running late, just call the front desk before the start of class and we’ll be happy to hold your bag for up to 8 minutes after the scheduled class start time. Late arrivals exceeding this courtesy becomes disruptive to the instructor and other clients so we appreciate your consideration.
- Should I bring water?
Feel free to bring your own water bottle and fill up with our filtered water dispenser (located at our Cafe). If you forget one, bottled water is available for purchase. It will be important to hydrate before and during class as you can expect to burn 1000+ calories. Each bag is equipped with a specially designed water bottle holder that makes it easy to drink with gloves on.
- Do you provide lockers?
Yes, we provide both shoe lockers and larger ones to fit your work clothes. All of them sport digital locks.
- What is the locker room set-up?
We provide everything from spa quality showers to towel service, vanities with hair dryers and complimentary bath + body products from New York’s own C.O. Bigelow Apothecaries.
- Is there a Membership Fee?
You will never have to pay a membership fee at SHADOWBOX. We are pleased to offer a “pay as you go” approach to fit your lifestyle, schedule and budget.
- What's the cancellation policy?
By cancelling more than 12 hours before class - you'll retain the class credit.
- Can I participate in a class while pregnant?
Always speak to your physician first. If you are comfortable and your dr approves, we are happy to have you!
- Lost and Found
Please note that if any items are left at the studio unclaimed they will be put in the lost and found which is cleared out every Friday without exception, so be sure to check accordingly. When in the studio, please remember to lock up your belongings. We highly recommend not bringing any valuables to the studio and more importantly not wearing any valuables in the classes as Shadowbox is not responsible for lost or stolen property.