Cancellation policy: To retain a class credit, cancel a reservation online or by phone up to 12 hours before the scheduled class. Please note if a cancellation is not made within the 12 hour pre class window, credits cannot be reused or refunded.

Late Policy: Running late? Please call the front desk and we’ll be happy to hold your bag for up to 8 minutes after the scheduled class start time. After the 8 minute mark, no one will be able to enter class. Late arrivals exceeding this courtesy becomes disruptive to the instructor and other clients so we appreciate your consideration.

Waitlist policy: Anyone on the waitlist will be automatically added to the class and notified by email if a spot opens up 12 hours before class starts. (Please note a class credit will be charged to the card on file in your account if you've been added to class off of the waitlist.) *** ADD PRIORITY INFO

Walk-in policy: Those looking to drop into a class as a walk-in we recommend arriving at least 15 minutes before the scheduled class start time. Once placed on the waitlist, the front desk will announce at the start of class if a spot becomes available.

Email corp@shadowboxnyc.com for all private events inquiries.